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Guarantees

 

Every web hosting plan comes with a 30 day money back guarantee, 99% uptime guarantee, and is fully guaranteed by the owner himself. If you ever have a problem with the regular support, just ask that your ticket be assigned to Jim and he will personally take the time to give you the VIP attention that you deserve.

 

If for any reason you are unsatisfied with our service within the money back guarantee period, simply notify us and your contract fees will be reversed. No advanced notification required, no paperwork, no red tape, no catches whatsoever.

30 Day Money Back Guarantee applies to the hosting services only.

Please Note: Due to the nature of the product, the money back guarantee does not apply to domain name registrations/transfers/renewals.
30 day

If your server isn't available for the guaranteed amount of the time within a given month, we will give you a pro-rated credit for the time.

While we rarely have server issues that result in downtime, we admit that short lapses in service can happen. When they do, you shouldn't have to pay. Which is why we drafted our unique 99% Uptime Guarantee. Many hosts offer "uptime guarantees" but make no mention of what happens if they don't meet their posted uptime figure. We stand behind our network reliability by offering you a pro-rated credit for any downtime outside of our guaranteed window.

Please note that this guarantee applies only to unscheduled outages. Occasional planned server/network maintenance may be necessary. In all but the most urgent cases, we will send out an email notifying customers of maintenance that is to be performed. When notice is sent at least two hours prior to service interruption, the outage does not qualify for our uptime guarantee.

Service credits are calculated as follows:

  • 100% - 99% uptime : 10% credit
  • 99% - 95% uptime : 25% credit
  • Less than 95% uptime : 100% credit
Notes: Service credits issued for downtime are issued in the form of credits to your account, and will be automatically applied to future invoices. Cash refunds will not be issued as a result of downtime. Site availability guarantee does not include downtime that is out of NYNE's control, including but not limited to: upstream network outages, internet backbone congestion, outages caused by acts of god, and facility power failures. Account must also be in good standing & not in violation of our Terms of Service or Acceptable Use policies. Service credits should be requested at the end of the month for the current month or beginning of the month for the previous month. Back credits will not be applied.

If you don't hear back from a team member within twelve (12) hours, we will credit your account.

Any technical support request that is submitted through our specified support channels is guaranteed to receive a response within twelve (12) hours. Please note that this does not mean that our average response takes twelve (12) hours (it is, on average, usually within minutes.) If a response is not given within twelve (12) hours, a $1 credit can be requested (per ticket).

Notes: Support response guarantee does not include abuse, affiliate, billing, management, and sales, emails sent via official means. Support response guarantee does not guarantee resolution within twelve (12) hours but merely a response from a human (non-automated response). Total credits in a given month cannot exceed 100% of customer's hosting fees for the account which the requests were in reference to.

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